RETURN POLICY

How to Return

If you have trouble with any of the steps above, please contact us.

Please keep transit and processing time in mind and allow 5-10 business days after you drop your package off with FedEx for us to fully process your return. Once processed, you will receive an email verifying your refund was successful.

FAQ

UK ORDERS

All sales are final for orders shipped to the UK. At this time, we cannot accept any returns or exchanges.

LOAD BEARING GEAR

For the safety of others and by law, we cannot accept returns or exchanges on any load bearing gear. This includes, but is not limited to ropes, carabiners, quickdraws, belay/rappel devices, and harnesses, unless they are found to be defective, in which case you are covered by Mad Rock's manufacturer's warranty.

COST

Please note, all refunds processed via our website will acquire a $5.95 shipping label fee that will be deducted from your refund amount.

EXCHANGES

We currently do not offer exchanges.

RESPONSIBILITY

Please be aware that we cannot take responsibility for any lost or damaged packages in transit.

OTHER

For US orders not purchased through our website, please contact the rep you purchased from and mail your return to:

MAD ROCK RETURNS DPT

12810 E Florence Ave.

Santa Fe Springs, CA 90670