Shipping
We strive to offer best-in-class service.
FedEx Express: All single shoe orders are delivered within 2-3 business days.
FedEx Ground: Delivery within 2-5 business days.
Expedited Orders: Please call (562-944-8081) for rates and shipping times.
International: We are currently not shipping any international orders, including Canada, at this time.
Orders placed before 11:30AM PST (M-F) normally ship same day.
Returns
To qualify for a return, items must be postmarked and shipped out to our Fulfillment Center within 30 days from the purchase date and be in unused, new condition.
For more details, please visit our Return Policy.
Limited Lifetime Warranty
If you discover a defect, we will replace the product FREE OF CHARGE. It is the responsibility of the consumer to end the use of the product and immediately report the manufacturing flaw. The continued use of a defective product may nullify the warranty. This warranty excludes regular wear and tear, nor is it valid for products that have been modified, resoled, or repaired. If your product is covered under warranty please contact lifetime@madrockclimbing.com.
